General Terms and Conditions of Sale - Try Arya Lush

1. Introduction

These General Terms and Conditions of Sale apply exclusively between HB AGENCY LLC (“we”, “us”, “our”) and any person visiting or making a purchase via the website www.tryaryalush.com (“you”, “the customer”).

They define the contractual relationship between www.tryaryalush.com and the customer, as well as the conditions applicable to any purchase made through the online store.

2. Purpose

These Terms and Conditions govern the sales agreements between www.tryaryalush.com and the customer, whether a professional or a consumer.

3. Acceptance of Terms

By placing an order on www.tryaryalush.com, the buyer fully accepts these Terms and Conditions without reservation. This is expressly acknowledged by the buyer, who waives the right to rely on any contradictory document.

4. Products and Services

All products and services offered are those listed in the catalog on www.tryaryalush.com, subject to stock availability. Each product is accompanied by a detailed description.

5. Pricing

All prices displayed are in euros and include VAT at the rate applicable on the date of the order. Any change in the VAT rate may affect the product or service prices.

6. Orders

Confirming an order implies full acceptance of these Terms and Conditions, acknowledgment of understanding them, and renunciation of any other purchasing conditions.

7. Payment Methods

Payments must be made at the time of order confirmation. Available payment options include credit card, PayPal, and other secure payment systems.

8. Shipping and Delivery

Orders are delivered to the address provided during checkout and only within the agreed geographical area.

The customer is responsible for ensuring that the delivery information provided at the time of order is complete and accurate. Try Arya Lush cannot be held responsible for delivery delays or failed delivery attempts resulting from incorrect or incomplete customer information.

9. Right of Withdrawal

Consumers who are non-professional individuals have a 14-day withdrawal period from the date of product delivery to request an exchange or refund, subject to the conditions set out in these Terms and Conditions and applicable law.

Returned products must be unused, complete, undamaged, and returned in their original packaging where applicable. For hygiene reasons, certain products may not be eligible for return if they have been opened, used, or handled in a way that makes resale impossible.

10. Warranty

All products sold are covered by the applicable legal warranties, including the legal warranty of conformity and the warranty against hidden defects, where applicable.

The warranty does not cover damage resulting from improper use, negligence, failure to follow the instructions provided, accidental damage, or unauthorized modification of the product.

11. Liability

Try Arya Lush is bound by a best-effort obligation in online sales and is not responsible for issues such as data loss, hacking, viruses, service interruptions, or other unintended damages related to internet use.

Try Arya Lush cannot be held liable for indirect damages, loss of opportunity, loss of profits, or any damage resulting from misuse of the products sold on the website.

12. Intellectual Property

All elements of www.tryaryalush.com, including images, text, software, designs, logos, product visuals, layouts, graphics, and any other content, remain the exclusive intellectual property of Try Arya Lush, HB AGENCY LLC, or their respective rights holders.

No individual or entity is authorized to copy, distribute, reproduce, modify, or reuse these elements for any purpose without prior written authorization.

13. Personal Data Protection

Try Arya Lush is committed to protecting customer data and only using it for order processing, customer service, marketing purposes, fraud prevention, and improvement of the user experience, in compliance with applicable privacy laws.

Customers may request access to, correction of, or deletion of their personal data by contacting us at contact@tryaryalush.com.

14. Dispute Resolution

In the event of a dispute, an amicable solution will be sought before any legal action. Customers are invited to contact our customer service team first at contact@tryaryalush.com so that a solution can be proposed.

15. Amendments to Terms and Conditions

Try Arya Lush reserves the right to modify these Terms and Conditions at any time. The applicable version will be the one in force at the time of the order.

16. Try Arya Lush as an Intermediary and Supplier Selection

Try Arya Lush may act as an intermediary between selected suppliers and customers. We ensure that our suppliers adhere to quality, reliability, and ethical standards.

When a purchase is made, the order may be forwarded to a trusted supplier or logistics partner for preparation and direct shipment.

While Try Arya Lush does not necessarily directly manufacture, store, or ship all products, we remain committed to providing a secure, transparent, and smooth purchasing process for customers.

17. Customer Reviews and Transparency

Try Arya Lush may collect customer reviews from verified external platforms or directly from customers in order to maintain authenticity and transparency.

These reviews are intended to reflect real customer experiences. We do not knowingly alter or manipulate customer feedback.

Images may be used for illustration purposes while preserving user privacy.

18. Liability Disclaimer for Product Use

Try Arya Lush disclaims any liability for damages resulting from improper use of any product sold on the website, including but not limited to failure to follow the instructions for use, use on unsuitable skin types, use on tattoos or injured skin, use by individuals with contraindicated skin conditions, or use during pregnancy or breastfeeding where safety data is limited.

Improper use of a product may void the product warranty.

19. Shipping and Delivery Options

Try Arya Lush may offer several shipping options depending on the destination and the available carriers at checkout.

Available delivery options may include home delivery, pickup point delivery, or any other delivery method displayed at checkout.

Delivery times are provided for information purposes only and may vary depending on the destination country, carrier delays, customs processing, peak periods, or events beyond our control.

20. Returns and Refund Policy

Return requests must be submitted within the applicable legal period or within the timeframe stated on the website at the time of purchase.

Products must be returned in a condition allowing inspection and, where applicable, resale. Products that are damaged, incomplete, used, or returned without prior authorization may be refused.

Refunds, exchanges, or store credits may be offered depending on the situation, the condition of the returned product, and the applicable consumer protection rules.

21. Updates to Terms and Conditions

Try Arya Lush reserves the right to modify these Terms and Conditions, including return and refund policies, at any time without prior notice.

It is the customer's responsibility to check for updates, as continued use of the site implies acceptance of the latest terms.

22. Contact

For any question regarding these Terms and Conditions, an order, a return request, or customer service, please contact us at:

Email: contact@tryaryalush.com

23. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with applicable law.

Any dispute arising out of or relating to these Terms shall first be subject to an attempt at amicable resolution between the customer and Try Arya Lush.

Where applicable, consumers retain the benefit of the mandatory consumer protection rules of their country of residence.