Refund policy

Warranty Policy

Manufacturer's Warranty Included with Purchase

The 2-year manufacturer's warranty exclusively covers manufacturing defects. It takes effect from the date of purchase and applies under the following conditions:

What the warranty covers:

  • Manufacturing defects or hidden faults affecting the product’s proper functioning.
  • Technical issues arising under normal usage conditions, in accordance with the manufacturer’s recommendations.

What the warranty does not cover:

  • Damage caused by misuse, negligence, or improper handling (drops, shocks, contact with liquids, etc.).
  • Normal wear and tear due to regular use.
  • Modifications or repairs carried out by unauthorized third parties.
  • Any damage occurring outside the usage conditions stated in the instruction manual.

To file a warranty claim, the customer must provide valid proof of purchase and explain the malfunction circumstances. If the defect is verified and deemed covered by the warranty, we will repair or replace the defective product at no cost to the customer.

Liability Limitations:

Under no circumstances does the manufacturer's warranty cover indirect damages, financial losses, or any other costs related to the inability to use the product during repair or replacement.

Refund Policy

At Arya Lush, we are committed to providing high-quality products and exceptional customer service. We understand that you may change your mind or that the item received may not fully meet your expectations. Therefore, we offer a 30-day satisfaction or money-back guarantee.

Return Process:

If you are not fully satisfied with your purchase for any reason, you have 30 days from the date of receipt to return the product and request a refund. Please note that we must receive the item within this 30-day period for the refund to be processed.

Steps to Follow:

  1. Contact Customer Service: Initiate the return process by emailing our team at contact@tryaryalush.com with your order number and reason for return.
  2. Return the Item: After confirmation, pack the product in its original packaging, ensuring it is securely closed.
  3. Ship the Package: Send the item to the address provided by our support team in France. Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as Arya Lush is not responsible for lost or damaged returns.
  4. Refund Processing: Once we receive and inspect the returned item, your refund will be processed. If the item is in its original condition, the refund will be issued via the original payment method, minus a €15 restocking fee. Refunds may take up to 14 business days to appear in your account.

Conditions for Full Refund Eligibility:

  • Product Condition: The item must be returned in its original state, fully functional, undamaged, and not excessively used. This includes keeping the original packaging and all accessories, manuals, and components. Please note that if the product is returned as defective, a higher restocking fee will apply.
  • Missing Items: If any essential items are missing (packaging, accessories, etc.), a deduction of up to 25% from the refund may apply.
  • Damaged Packaging: Packaging damage during delivery does not qualify for a refund unless the product itself is defective.
  • Proof Requirement: We may require additional proofs such as videos or photos to confirm the product's condition.

Delayed or Missing Refunds:

If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company, as processing times may vary.
  3. If the refund is still not received, please contact our customer support at contact@aryalush.com.

Defective Product Exchange Policy

If the received product has a defect, we will replace it with a new identical product at no additional cost, under the following conditions:

  • Immediate Notification: You must report the defect within 7 days of receipt.
  • Evaluation and Confirmation: If the defect is confirmed after assessment, our team will provide an exchange confirmation and arrange a free replacement shipment.

Refunds are only possible if the provided proof demonstrates that the defect resulted from shipping damage rather than misuse or mishandling.

Please note that this exchange policy does not cover damage due to misuse, accidents, modifications, or normal wear and tear.

Order Refunds & Cancellations

Refund During Shipment:

A refund cannot be issued while the package is in transit. Refunds are only possible before shipment or after the product has been received by the customer.

  • If you wish to cancel an order before shipment, please contact our support team as soon as possible.
  • Once the order is shipped, you must wait for delivery and then initiate a return request if you wish to get a refund.

Order Cancellation:

  • You can cancel your order within 10 minutes after confirmation with no penalty.
  • After 10 minutes and up to 5 hours after confirmation, a 20% penalty will be deducted from your refund due to handling costs.
  • Beyond 5 hours, the order is considered processed and cannot be canceled. If you still want a refund, you must return the product after delivery.

Any cancellation request must be explicitly justified to be considered; otherwise, it may be rejected.

Return Policy for Defective Products

Finalized Return Reason

Once a customer selects "defective product" as the reason for return, this reason is final and cannot be changed to another return reason later. This ensures transparency and consistency in return management.

Partial Refund Retention

  • If a customer declines a replacement for a defective item, a 50% retention fee may apply if the issue is determined to result from misuse rather than a manufacturing defect. This fee covers the costs associated with handling and managing such returns.

Lost or Stolen Package Policy

If a package is confirmed lost or stolen by the carrier, and the claim falls outside the legal 14-day withdrawal period, we will re-ship the order at no additional cost, provided that:

  • The customer provides an official loss declaration issued by the carrier.
  • The loss is verified and approved by our team.

Once validated, a new shipment will be dispatched as soon as possible.

For any further assistance, please contact our customer service.